Refund policy

At Missionary Artisans, we take great pride in offering handcrafted products made by skilled artisans from developing communities. Each item is unique and crafted with care, reflecting the artisan’s faith, culture, and creativity. We value your support and strive to ensure you are satisfied with your purchase.

Returns & Refunds

Since our products are handmade and sourced from artisans, we generally do not accept returns or refunds unless an item is defective or damaged upon arrival. However, we are committed to customer satisfaction and will review each case individually.

Eligibility for a Refund

We offer refunds or replacements in the following cases:

• The item arrives damaged or defective.
• You receive the wrong item.
• The item is missing from your order.

Requesting a Refund or Replacement

If you experience any of the above issues, please contact us within 7 days of receiving your order by emailing [your email] with the following information:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

Once we review your request, we will notify you of the next steps. If approved, we will either issue a refund to your original payment method or send a replacement.

Non-Refundable Items

We do not offer refunds or exchanges for:

• Items purchased on sale or with a discount code.
• Custom or personalized orders.
• Items returned without prior approval.

Late or Missing Refunds

If your refund has been approved but you haven’t received it yet, please check with your bank or payment provider, as processing times may vary. If you still have concerns, contact us at [your email].

Changes to This Policy

Missionary Artisans reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page.

Thank you for supporting our mission to empower artisans and celebrate the dignity of handmade craftsmanship.